Contact Us

We're here to help! If you have any questions, feedback, or need assistance with our birthday card maker, please don't hesitate to reach out to us.

Get in Touch

Email Support

Our primary contact method

support@make-birthday-card.app

We typically respond within 24 hours during business days

Response Times

General Inquiries

Within 24 hours

Technical Issues

Within 12 hours

Common Questions We Can Help With

Technical Support

  • Card creation issues
  • Upload problems
  • Download difficulties
  • Browser compatibility
  • Mobile app issues

Account & Billing

  • Payment questions
  • Refund requests
  • Premium features
  • Account management
  • Subscription issues

Privacy & Data

  • Data deletion requests
  • Privacy concerns
  • GDPR inquiries
  • Content removal
  • Account deletion

General Inquiries

  • Feature requests
  • Business partnerships
  • Media inquiries
  • Feedback and suggestions
  • How-to questions

Important Reminder

Remember that all uploaded materials and created cards will be automatically deleted from our servers after 30 days. If you need assistance with recovering or accessing your content, please contact us before this period expires.

Tips for Faster Support

To help us assist you more efficiently, please include the following information when contacting us:

  • Detailed description: Explain the issue or question clearly
  • Steps to reproduce: If it's a technical issue, tell us what you were doing when it occurred
  • Browser/device info: Let us know what browser and device you're using
  • Screenshots: If applicable, attach screenshots to help us understand the problem
  • Error messages: Include any error messages you received

Business Hours

Support Hours

Monday - Friday:

9:00 AM - 6:00 PM (EST)

Weekend:

Limited support available

Note: We respond to emails outside business hours, but response times may be longer.